Delivery FAQ's

Currently, we post all over the UK ONLY - We have temporarily had to remove delivery to anywhere outside of the UK due to border closures and Brexit. We hope to reinstate this in the near future. 

Isle of Man customers please select Isle of Man at the checkout rather than United Kingdom 

Delivery is £3.49 for orders up to £50. Orders £50 and over qualify for FREE delivery.  

Delivery FAQ’s

When will my order arrive?

- We aim to dispatch your order within 5 working days.

Orders placed after 5pm Monday - Friday will be processed the next working day. We will keep you updated via email on the progress of your order when it leaves us to make its way to you. If you haven’t received your order after 14 working days, please do get in touch.

Who will deliver my parcel?

- We currently use various couriers for our parcels. Mostly Royal Mail, Hermes and DPD. Some items are tracked and some aren't. If tracking is available you will be able to view this on the email you will receive when your order is fulfilled. If tracking isn't available with your dispatch email and fourteen working days has passed, please email us so we can look into this further.

What happens if I'm not in when my delivery arrives?

- Delivery is usually attempted 3 times. Often enough, if a customer isn't in, the courier will leave it with a neighbour and pop a delivery card through your door.

Where can I get my parcel delivered?

- You can have your parcel delivered to any address. To change your delivery address, enter the new address before you complete checkout.

How will my package arrive?

- We often try and reuse our cardboard boxes and packaging materials where we can in order to do our bit to be kinder to the environment. 

Only half my order has arrived?

- In order to keep shipping times down, some products come directly from our suppliers. The rest of your order will be fulfilled at HQ and an email will be sent when everything in the order is dispatched. 

While shopping with us, we want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch via our Facebook page OR email shopcassolli@gmail.com

All requests are dealt with in the order they are received and normally within 48 hours, Monday to Friday. However during peak times, such as bank holidays and weekends, it might take slightly longer.